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1. Why don't you list your inventory on the website?
For a couple reasons. One - it's a major time drain, and we'd rather be working on instruments. Two - we really believe you need to play on an instrument, not just look at it, before you decide to buy it. We encourage you to bring your teacher and try out several instruments in your basic price range. Our customers almost never leave with what they thought they wanted. So call us - we love to talk about our instruments.
2. Do I need an appointment?
It's always a good idea to call ahead if you want to try instruments or bows. We like to make sure and have things ready for you to try, and we can avoid mad crushes of people that way. But we never turn people away so do drop in if you're in the area.
3. Do you do insurance appraisals?
Yes, we do. Dave Reeve is a member of the Rocky Mountain Appraiser Association. He's the one who will need to look at your instrument, so in this case we ask you to make an appointment. He will take all measurements needed, and then we will mail your papers in a week or so. Appraisals are $100.00 for the first instrument, and $50.00 for each additional appraisal on the same ticket. But - good news - any instrument or bow you buy from us comes with a free appraisal - and subsequent updates are only $50.00.
4. What if I just want a verbal quote?
We don't charge for verbal appraisals. So bring in Grandpa's violin - you might be surprised.
5. Can I take out an instrument on trial?
Sure - in fact we encourage you to try it for a week or so and get your teacher's approval. If we don't know you or your teacher yet we may ask for a credit card deposit, but the actual trial process is free.
6. Do you rent instruments?
Not at this time. For Colorado customers, we refer you to our associate Dave Noble (303-885-6098.) He has high quality instruments that we are happy to take as trade-ins.
7. I bought a student violin from you but I'm ready for a better one. Can I trade in my old one?
Of course. Provided you kept it in good shape we will allow you the full purchase price towards the new instrument.
8. The music store where I'm renting will sell me a $5,000.00 cello for $3,000.00. Isn't that too good of a deal to pass up?
Maybe not. Stringed instruments prices have always been fairly subjective - with little chance for comparison. So some (certainly not most) stores inflate their list prices so they can appear to offer great discounts. You can always take it to a reputable appraiser for a true market value.
9. What about buying an online auction violin? Their prices are so cheap!
Hey - we've made a lot of money fixing up auction instruments so they are playable, so we really shouldn't criticize them. We've seen some nice instruments offered and some we would never think about ever recommending. (read - dogs!) So, it's a gamble. Would you spend the same amount at Vegas?
10. My violin doesn't sound as good as it used to. What happened?
Most likely the soundpost moved. That's common in a state where the temperature can change fifty degrees in a day. Bring it in and we'll take a look. Adjustments are always free.
11. What is the exact string tension, in pounds, of violin strings by Thomastic, Pirastro and D'Addario?
It's all right here.